Low-threshold access to health services is crucial for timely medical care. However, the practice of utilization varies between countries. As is known, in many countries hospitals are given priority, whereas in Austria, for example, priority is given to contacting general practitioners and access to hospitals takes place indirectly. A corresponding communication of the practice in the organization of the health care is therefore of particular importance. A multi-lingual approach can also be beneficial in order to be able to overcome threshold fears, avoiding or withholding distortions and overlaps in everyday life.