If we use the skill of empathy in communication which is based on the patients’ perception of the experience, our patient is more likely to engage and comply with treatment. Empathy’s expected positive attributes, include dutifulness, prosaic behavior, moral reasoning, reduced malpractice litigation, improved history taking and physical examination, patient satisfaction, satisfaction of the health professional and improved therapeutic relationships. So empathy should lead to better patient outcomes overall thereby reducing cost on the healthcare system.
I believe that empathy is an essential skill in the healthcare professional and patient relationship. Empathy and related constructs and skills have been found to be the qualitative factors mediating the patients' compliance, support seeking, coping as well as prognosis of disease and treatment outcomes. So, I would definatelly agree that empathy is very much needed skill in our everyday clinical practise with patients.